Privacy Policy & Consent Notice
Last Updated: 31-03-2025
BitVivid Solutions Pvt. Ltd is committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, or interact with our services.
By using our website or submitting your information through our forms, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal and organizational information when you interact with our website, request services, or submit inquiry forms.
Personal Information
This may include:
* Full Name
* Company / Organization Name
* Email Address
* Phone Number
* City / Location
* Job Title (if applicable)
Event & Project Information
When requesting solutions or quotations, we may collect:
* Event Location
* Expected Crowd Size
* Type of Gathering
(Temple, Stadium, Festival, Rally, Religious Gathering, Public Event, etc.)
* Project Requirements
* Safety or Surveillance Needs
Technical Information (Automatically Collected)
When you visit our website, certain information may be collected automatically, including:
* IP Address
* Browser Type
* Device Information
* Pages Visited
* Date and Time of Visit
* Referral Source
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use the information collected strictly for business-related communication and service delivery.
Your information may be used to:
* Contact you regarding Crowd Management Solutions, AI Video Analytics, and Public Safety Technologies
* Provide product demonstrations and technical consultations
* Prepare customized proposals and quotations
* Share relevant case studies, product updates, and solution details
* Respond to your inquiries or service requests
* Improve our services and customer experience
* Ensure proper delivery of requested services
* Maintain records for internal operations and compliance
We only use your information for legitimate business purposes.
3. Consent to Communication
By submitting your information through our forms, you consent to being contacted by BitVivid Solutions Pvt. Ltd via:
* Email
* Phone Call
* SMS
* Messaging Platforms (such as WhatsApp or similar services)
These communications may include:
* Service updates
* Consultation scheduling
* Product information
* Technical follow-ups
* Proposal discussions
You may opt out of communications at any time.
# 4. Data Sharing & Disclosure
We respect your privacy and do not sell, rent, or trade your personal information.
Your information may only be shared with:
Authorized Internal Teams
Including:
* Sales Team
* Technical Team
* Support Team
* Project Management Team
This ensures proper service delivery and customer support.
Trusted Service Providers
We may share data with carefully selected third-party service providers, such as:
* Cloud Hosting Providers
* CRM Systems
* Communication Platforms
* Analytics Tools
These providers are required to maintain confidentiality and security standards.
Legal Requirements
We may disclose information if required:
* By law
* By court order
* By government authority
* To protect legal rights or prevent misuse
5. Data Security
BitVivid Solutions Pvt. Ltd. implements appropriate technical and organizational measures to protect your data.
Security measures include:
* Secure Servers
* Encrypted Data Transmission (HTTPS)
* Access Control Restrictions
* Internal Confidentiality Policies
* Regular Security Monitoring
We continuously review and improve our security practices to protect your information from:
* Unauthorized access
* Data misuse
* Disclosure
* Loss or alteration
6. Data Retention
We retain your information only as long as necessary to:
* Provide services
* Maintain communication records
* Fulfill legal obligations
* Support ongoing customer relationships
When data is no longer required, it is securely deleted or anonymized.
7. Your Rights
You have the right to:
* Request access to your personal data
* Correct inaccurate information
* Update your contact details
* Request deletion of your information
* Withdraw consent to communication
* Ask how your information is being used
To exercise these rights, contact us using the details below.
8. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
* Improve website functionality
* Analyze visitor behavior
* Enhance user experience
* Optimize performance
You can disable cookies through your browser settings if preferred.
9. Third-Party Links
Our website may include links to third-party websites.
We are not responsible for:
* Privacy practices
* Content
* Security policies
of external websites.
We recommend reviewing their privacy policies before sharing information.
10. Children’s Privacy
Our services are intended for professional and organizational use.
We do not knowingly collect personal information from individuals under 18 years of age.
If such data is identified, it will be removed promptly.
11. Updates to This Privacy Policy
BitVivid Solutions Pvt. Ltd. may update this Privacy Policy periodically to reflect:
* Service updates
* Legal requirements
* Technology changes
* Business improvements
Updated versions will be published on this page with a revised “Last Updated” date.
12. Contact Information
If you have questions regarding this Privacy Policy or your personal data, please contact:
BitVivid Solutions Pvt. Ltd
Email: hr@bitvividsolutions.com
Phone: +91 81036 82776
Website: www.bitvividsolutions.com